Last updated: January 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
We collect information you provide directly to us, such as when you create an account, upload documents, or contact us for support. This includes: • Account information (name, email, password) • Documents you upload for signing • Payment information (processed securely by Stripe) • Usage data and preferences • Communications with our support team
We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and security alerts • Respond to your comments, questions, and requests • Detect, investigate, and prevent fraud and abuse • Comply with legal obligations
Your documents are encrypted using AES-256 encryption at rest and TLS 1.3 in transit. We do not access the content of your documents except as necessary to provide our services or when required by law. Documents are stored in secure data centers with SOC 2 Type II certification. You can delete your documents at any time, and they will be permanently removed from our servers within 30 days.
We do not sell your personal information. We may share your information only in the following circumstances: • With your consent or at your direction • With service providers who assist in our operations • To comply with legal obligations • To protect the rights and safety of our users and third parties • In connection with a merger, acquisition, or sale of assets
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, except where we need to retain it for legal purposes. Signed documents are retained according to your plan settings. You can configure automatic deletion periods or delete documents manually at any time.
Depending on your location, you may have certain rights regarding your personal information: • Access: Request a copy of your personal information • Correction: Update or correct inaccurate information • Deletion: Request deletion of your personal information • Portability: Receive your data in a portable format • Objection: Object to certain processing of your data To exercise these rights, contact us at privacy@alcysign.com.
We use cookies and similar technologies to: • Keep you logged in • Remember your preferences • Understand how you use our service • Improve our product You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our service.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or through our service.
If you have any questions about this privacy policy or our practices, please contact us at: Email: privacy@alcysign.com Address: San Francisco, CA, USA